Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: contact@twentywonvintage.com

Please note that we will not be responsible for postage costs for returns and they will need to be sent to the following address: 

 

TWENTY WON VINTAGE

PO Box 2042 

NORTH IPSWICH QLD 4305

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at twentywonvintage@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

You can always contact us for any return question at: contact@twentywonvintage.com